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products and services online insurance quotes about us our staff what is a cpcu? what is a clu? contact us| Our staff |
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Steve Pfenninger, CPCU, CLU, CIC, ChFC Steve Pfenninger is the owner and president of the agency. He is a third generation member of the firm, following his grandfather J.J. Pfenninger and father Paul F. Pfenninger. After graduation from New Castle Chrysler High School, and then Indiana University in 1974, Steve joined the agency in 1975. He received the Chartered Property and Casualty Underwriter (CPCU) designation in 1982, Chartered Life Underwriter (CLU) in 1988, Chartered Financial Consultant (ChFC) in 1990, and Certified Insurance Counselor (CIC) in 1991. Steve remains active in insurance education: "I can best serve my insureds by understanding their needs and how to effectively handle those needs through risk management and insurance." While specializing in commercial insurance, Steve is also eager to help you with home, auto, group, and individual life and health insurance. |
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Josh Estelle, CIC Josh Estelle is a lifelong resident of Henry County. He joined the Pfenninger Agency in June, 2000, after graduating from Wabash College in the spring. A standout athlete at New Castle Chrysler High School, Josh went on to Wabash to become the all-time career scoring leader, and the only player in Wabash history to score more than 2000 points during his four years. Not only did Josh receive All-American status as a Wabash player, he was also named academic All-American in his senior year. Josh attended Safeco Insurance Company's commercial insurance school in 2000 and received the award as top student in his class. Josh received his CIC (Certified insurance councilor) designation in 2003. He is currently working on his CPCU (Chartered Property and Casualty Underwriter) designation which is 80% completed. He is eager to help you with all of your insurance needs including home, auto, commercial, life, and health. |
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(From left to right) Debbie Poor Debbie is a long-time staff member, returning for part-time duties after enjoying some time being a stay-at-home mother. She’s busy with her 2 children, Zach & Hannah, and very involved in their activities. She participates actively in her church and enjoys spending time with her family. She lives on a small farm and enjoys horseback riding with her husband, David. She has wonderful knowledge of details of various aspects of the insurance business. Her expertise in commercial lines allows her to answer many questions, but she is also available to assist with personal insurance problems. She is ready to discuss insurance matters at any time. Amy Reece Our newest agent, Amy Reece, joined our staff in January, 2007. She and her husband, Frank, have two children, Breanna and Bryce. Breanna's competitive cheerleading activities keep Amy busy. The family enjoys sports, especially water-related ones in the summer. Amy has been a licensed property and casualty agent since 2005 and is looking forward to pursuing licensing for life and health insurance. Amy is experienced with computers and is helpful to our entire staff as our agency strives to improve use of automation to improve customer service and efficiency in operations. Amy understands the market and is ready to serve the personal and commercial insurance needs of our clients. Call our office and give Amy the opportunity to discuss and improve your insurance program. Donna Judy Donna came to the Pfenninger Agency in 1998 as bookkeeper. In addition to her accounting duties, she keeps the office equipment running and purchases supplies. She has been involved in various community activities as her son, Brian, and daughter, Suzanne, were growing up. Brian is married with 3 children and Suzanne is married living in Indianapolis. Donna enjoys being a grandmother. Her husband Jim works at Draper Shade in Spiceland. Donna is ready to assist customers with any billing problems both personal and commercial. Her tenacity in resolving problems is appreciated by customers and co-workers alike. Edna Wheeler Edna is a long-time employee of the agency and enjoys most areas of the insurance business. When she doesn’t have a ready answer, she knows where to go for assistance. Her daughter, Nancy, is married and lives in New Castle. Edna is a board member of Henry County United Fund and has been involved in many community activities but her favorite times are spent with her grandson and granddaughter. The details of the insurance business are fascinating to her and she is a constant motivator of other staff members. Diana Chesher Diana joined our staff in January, 2002. She is a New Castle native and married to Jeff. She is a busy mother of 2 teenage daughters, Kaleigh & Katie, and active in her church. She is a licensed agent and a Customer Service Representative. Diana specializes in personal lines and would be happy to discuss your home and auto insurance. She is also qualified in Commercial lines and ready to assist with any commercial insurance problems. Diana is knowledgeable about our automation system and answers a lot of our questions about the rating and policy service of our various companies. Her experience in working with adjusters and claims department allows her to provide excellent service in the event of a claim. Give Diana a chance to answer your insurance questions. |